Terms of Service

1. Acceptance of Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“you,” “your,” or “User”) and Sanolume (“Sanolume,” “we,” “our,” or “us”) governing your access to and use of our website at sanolume.com, mobile applications, electronic signature platform, and related services (collectively, the “Services”).

By creating an account, downloading our applications, or otherwise accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any additional terms or policies referenced herein. If you are using the Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and “you” refers to both you individually and the organization.

If you do not agree to these Terms, you must not access or use the Services.

2. Definitions

“App”

The Sanolume Physician Orders mobile application, available on Android and iOS.

“Content”

Any data, text, documents, images, signatures, or other materials that you create, upload, transmit, or store through the Services.

“E-Signature Service” or “Sanolume Sign”

Sanolume’s electronic signature platform that enables users to send, sign, and track documents electronically.

“Organization”

A healthcare agency, practice, facility, or other entity that subscribes to Sanolume for use by its employees or members.

“Organization Administrator” or “Admin”

A User who has been designated as an administrator of an Organization account with the authority to manage team members, billing, and organizational settings.

“PHI”

Protected Health Information, as defined by the Health Insurance Portability and Accountability Act (HIPAA), 45 C.F.R. § 160.103.

“Signer”

Any individual who receives a document for electronic signature through Sanolume Sign, whether or not they hold a Sanolume account.

“Subscription”

A paid plan that provides access to premium features of the Services, as described in Section 6.

3. Eligibility

You must be at least eighteen (18) years of age to use the Services. By using the Services, you represent and warrant that you meet this age requirement.

Certain features of the Services are designed for use by licensed healthcare professionals (e.g., nurses, nurse practitioners, physicians, social workers, chaplains). By using these features, you represent and warrant that you hold the appropriate professional licenses, certifications, and credentials required by your jurisdiction and that you are using the Services within the scope of your professional practice.

You may not use the Services if you have been previously suspended or terminated from using the Services, or if you are prohibited from receiving the Services under applicable law.

4. Account Registration & Security

4.1 Account Creation

To access certain features, you must create an account by providing accurate, current, and complete information, including your name, email address, professional discipline, and credentials. You agree to update this information promptly if it changes.

4.2 Account Security

You are responsible for safeguarding your account credentials, including your password and any biometric authentication methods. You agree to:

• Choose a strong, unique password and not reuse passwords from other services
• Not share your account credentials with any other person
• Enable multi-factor authentication (MFA) if your organization requires it
• Notify us immediately at security@sanolume.com if you suspect unauthorized access to your account
• Log out of your account when using shared or public devices

4.3 Account Responsibility

You are responsible for all activities that occur under your account, whether or not authorized by you. Sanolume is not liable for any loss or damage arising from your failure to secure your account credentials. If we determine that your account has been compromised, we may suspend access to protect you and other users.

4.4 One Account Per Person

Each User must maintain only one account. Creating multiple accounts to circumvent restrictions, abuse free tiers, or engage in other prohibited activities is grounds for termination.

5. Description of Services

5.1 Physician Orders (App)

The App enables healthcare professionals to create, manage, and generate professional PDF documents for physician orders. Features include medication order entry, document generation, physician management, digital signature capture, document export (email, fax, print), and cloud synchronization.

5.2 Sanolume Sign (E-Signature Service)

Sanolume Sign enables users to send documents for electronic signature, capture legally binding electronic signatures, and track document signing status. The E-Signature Service is designed to comply with the Electronic Signatures in Global and National Commerce Act (E-SIGN Act, 15 U.S.C. §§ 7001–7031) and the Uniform Electronic Transactions Act (UETA). Electronic signatures captured through Sanolume Sign are intended to be legally valid and enforceable to the same extent as handwritten signatures.

5.3 Website

The Website provides information about Sanolume’s products and services, contact and inquiry forms, and access to legal documents.

5.4 Offline Functionality

Certain features of the App are available offline. Data created offline is stored locally on your device in an encrypted database and will synchronize with our cloud services when an internet connection is available. You acknowledge that offline data is stored solely on your device and is subject to your device’s security and backup settings.

6. Subscriptions & Payment

6.1 Subscription Plans

Access to premium features of the Services requires a paid Subscription. Subscription plans, pricing, and features are described on our Website and in the applicable app store listings. We reserve the right to modify pricing with at least thirty (30) days’ notice before the next billing cycle.

6.2 Individual Subscriptions

Individual users may subscribe through the Google Play Store or Apple App Store. Payment, billing, and subscription management (including cancellation and refunds) for individual subscriptions are governed by the applicable app store’s terms and policies. Sanolume does not directly process payments for individual subscriptions.

6.3 Organization Subscriptions

Organizations subscribe directly through our Website. Organization subscriptions are billed per seat per month or per year, as selected at the time of purchase. Payment is processed by Stripe, Inc. By subscribing, you authorize Sanolume to charge the payment method on file for all applicable fees.

6.4 Automatic Renewal

All Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You may cancel your Subscription at any time through your account settings, the applicable app store, or by contacting us. Cancellation takes effect at the end of the current billing period; you will retain access to premium features until then.

6.5 Refunds

For individual subscriptions, refund policies are governed by the applicable app store. For organization subscriptions processed through Stripe, refunds may be requested within fourteen (14) days of the initial purchase. After this period, fees are non-refundable except as required by applicable law. Refunds for partial billing periods are calculated on a pro-rata basis.

6.6 Taxes

All fees are exclusive of applicable sales taxes, use taxes, VAT, or other governmental charges, which are your responsibility. We will add applicable taxes to invoices as required by law.

6.7 Late Payment

If payment fails, we will attempt to charge your payment method again. If payment remains unsuccessful after reasonable attempts, we may suspend your access to premium features until payment is received. We will provide at least seven (7) days’ notice before any suspension due to non-payment.

7. Free Tier & Trials

7.1 Free Tier

We offer a free tier with limited functionality (e.g., a limited number of patients, restricted e-signature methods). The free tier is provided “as is” and may be modified or discontinued at our discretion with reasonable notice.

7.2 Free Trials

We may offer free trial periods for premium features. During a trial, you will have access to the features specified in the trial offer. Unless you cancel before the trial ends, your trial may automatically convert to a paid Subscription at the applicable rate. Trial eligibility is limited to one trial per user or organization.

7.3 Promotional Access

We may issue promotional codes that grant temporary premium access. Promotional access is subject to the specific terms of the promotion and may expire on the date specified.

8. Organization Accounts

8.1 Administrator Responsibilities

Organization Administrators are responsible for:

• Managing team member access, seat assignments, and invitations
• Ensuring that all team members comply with these Terms
• Configuring the organization’s data-sharing model (isolated or shared)
• Managing subscription billing and payment methods
• Maintaining organization branding and contact information
• Designating a HIPAA Privacy Officer and ensuring organizational HIPAA compliance

8.2 Data Sharing Models

Organizations may choose between two data-sharing models:

• Isolated: Each team member’s clinical data (patients, orders, documents) is visible only to that member. This is the default model and provides maximum privacy.
• Shared: Clinical data is shared among all team members within the organization, enabling collaborative workflows. The Administrator is responsible for ensuring this model is appropriate for the organization’s compliance requirements.

8.3 Seat Management

Organization subscriptions are licensed per seat. Each seat may be assigned to one User at a time. Administrators may reassign seats as needed. If the number of active users exceeds the organization’s seat limit, additional seats may be automatically added at the applicable per-seat rate.

8.4 Member Departure

When a team member leaves an organization, the Administrator may deactivate their seat. Under the Isolated data model, clinical data created by the departing member remains associated with the organization. Under the Shared model, all data remains accessible to the remaining team members. Administrators should ensure proper data handling in accordance with their organization’s policies and applicable regulations.

9. Healthcare Disclaimers

IMPORTANT — PLEASE READ CAREFULLY

9.1 Not Medical Advice

The Services are clinical workflow tools, not medical devices. They do not provide medical advice, diagnosis, treatment recommendations, or clinical decision support. Nothing in the Services should be interpreted as a substitute for the independent professional judgment of a licensed healthcare provider.

9.2 User Responsibility for Clinical Accuracy

You are solely responsible for:

• The accuracy, completeness, and clinical appropriateness of all orders, medications, dosages, routes, and frequencies entered into the Services
• Verifying that generated documents accurately reflect the intended clinical orders before distribution
• Ensuring that all physician orders are obtained in compliance with applicable state and federal regulations and your organization’s policies
• Obtaining all required authorizations, consents, and co-signatures
• Maintaining backup copies of critical clinical documents in accordance with your organization’s record-retention policies

9.3 Medication Information

The Services may include a reference database of medications, including generic names, brand names, common dosages, routes, and frequencies. This information is provided for convenience only and is not a substitute for a drug formulary, pharmacist review, or clinical pharmacology reference. Sanolume does not guarantee the accuracy, completeness, or currency of medication information and is not responsible for prescribing errors, drug interactions, or adverse events.

9.4 Regulatory Compliance

You are responsible for ensuring that your use of the Services complies with all applicable federal, state, and local laws and regulations, including but not limited to HIPAA, state nursing practice acts, physician order requirements, controlled substance regulations (DEA), and documentation standards. Sanolume does not monitor or enforce your regulatory compliance.

9.5 No Liability for Clinical Outcomes

Sanolume expressly disclaims any and all liability for clinical outcomes, patient harm, adverse events, or regulatory violations arising from the use of our Services. The Services are tools — clinical responsibility rests entirely with the licensed healthcare professionals who use them.

10. HIPAA & Business Associate Agreement

10.1 Sanolume as Business Associate

When the Services are used by or on behalf of a Covered Entity (as defined by HIPAA) to create, receive, maintain, or transmit PHI, Sanolume acts as a Business Associate. In such cases, a Business Associate Agreement (“BAA”) must be executed between Sanolume and the Covered Entity prior to the transmission of PHI.

10.2 Obligations

Under the BAA, Sanolume agrees to:

• Use and disclose PHI only as permitted or required by the BAA and applicable law
• Implement appropriate administrative, physical, and technical safeguards to protect PHI
• Report any breach of unsecured PHI in accordance with HIPAA breach notification requirements
• Ensure that any subcontractors or sub-processors that have access to PHI agree to the same restrictions and conditions
• Make PHI available to the Covered Entity as required by the HIPAA Privacy Rule
• Return or destroy PHI upon termination of the BAA, as directed by the Covered Entity

10.3 Your HIPAA Obligations

If you are a Covered Entity or acting on behalf of one, you acknowledge that:

• You are responsible for obtaining all necessary patient consents and authorizations
• You will not request that Sanolume use or disclose PHI in any manner that would violate HIPAA
• You will promptly notify Sanolume of any restrictions on the use or disclosure of PHI that may affect Sanolume’s ability to perform its obligations
• You have implemented your own HIPAA compliance program, including workforce training and policies

10.4 Individual Users Without a BAA

If you use the Services as an individual without an executed BAA, you acknowledge that you are solely responsible for determining whether your use of the Services involves PHI and for complying with all applicable privacy and security requirements. Sanolume still applies its full security controls to all user data, but the formal HIPAA relationship is established only through a BAA.

11. Electronic Signature Services

11.1 Legal Validity

Electronic signatures captured through Sanolume Sign are intended to be legally valid under the E-SIGN Act (15 U.S.C. §§ 7001–7031) and UETA, which provide that electronic signatures and records shall not be denied legal effect solely because they are in electronic form. However, Sanolume does not warrant that electronic signatures will be accepted or enforceable in all jurisdictions or for all document types. Certain documents may be excluded from electronic signature laws (e.g., wills, court orders, certain family law matters). You are responsible for determining whether electronic signatures are appropriate and legally sufficient for your specific use case.

11.2 Signer Consent

By sending a document for electronic signature through Sanolume Sign, you represent that you have a reasonable basis to send the document to the designated Signer and that you are not using the E-Signature Service for fraudulent, deceptive, or unauthorized purposes. Signers consent to receive documents electronically and to apply their electronic signature by completing the signing process.

11.3 Audit Trail

Sanolume Sign captures an audit trail for each signature transaction, which may include the Signer’s name, email address, IP address, browser information, timestamp of signature, and document hash (SHA-256). This audit trail is designed to provide evidence of the signing event and may be used in legal proceedings.

11.4 Document Integrity

We use cryptographic hashing (SHA-256) to verify that documents have not been altered after signing. If a document’s hash does not match the original, the signature may be considered invalid.

11.5 Document Retention

Signed documents are stored in our cloud infrastructure for a limited retention period. Sanolume is a delivery mechanism for electronic signatures, not a long-term records repository. You (the customer) are the system of record. You are responsible for downloading and storing signed documents in accordance with your organization’s retention policies. We will provide reasonable notice before deleting signed documents from our servers.

11.6 Signer Terms

Individuals who receive documents for signing through Sanolume Sign (“Signers”) are not required to create a Sanolume account. By completing the signing process, Signers agree to the following:

• They consent to sign the document electronically
• They understand that their electronic signature has the same legal effect as a handwritten signature
• They acknowledge that their name, email address, IP address, and signing timestamp will be recorded as part of the audit trail
• They may withdraw consent before completing the signing process by closing the signing page without submitting

12. Acceptable Use Policy

You agree not to use the Services to:

• Violate any applicable law, regulation, or professional standard
• Create, store, or transmit content that is unlawful, fraudulent, defamatory, obscene, or harmful
• Impersonate any person or entity, or falsely represent your professional credentials
• Transmit malware, viruses, or other harmful code
• Attempt to gain unauthorized access to our systems, other users’ accounts, or data
• Interfere with or disrupt the integrity or performance of the Services
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Services
• Use automated tools (bots, scrapers, crawlers) to access the Services without our express written permission
• Resell, sublicense, or commercially exploit the Services without our written consent
• Use the Services to send unsolicited communications or spam
• Circumvent any security measures, access controls, rate limits, or usage restrictions
• Create fraudulent physician orders, forge signatures, or fabricate clinical documents
• Enter false patient information or fictitious clinical data for non-testing purposes

Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account without notice.

13. Your Data & Content

13.1 Ownership

You retain all right, title, and interest in and to your Content. Sanolume does not claim any ownership rights in your Content. These Terms do not grant us any license to your Content beyond what is necessary to provide and improve the Services.

13.2 License Grant

You grant Sanolume a limited, non-exclusive, non-transferable, royalty-free license to use, reproduce, store, transmit, and display your Content solely to the extent necessary to provide the Services to you. This license includes the right to:

• Store your Content in our encrypted cloud infrastructure
• Synchronize your Content between your devices and our servers
• Generate PDF documents from your Content
• Transmit your Content to designated recipients (e.g., e-signature requests, email exports)
• Create encrypted backups of your Content

This license terminates when you delete your Content or close your account, subject to our data retention obligations (see our Privacy Policy).

13.3 Data Portability

You may export your Content at any time through the Services (e.g., by generating and downloading PDF documents). Upon request, we will provide your data in a structured, commonly used, machine-readable format within thirty (30) days.

13.4 Content Responsibility

You are solely responsible for the accuracy, legality, and appropriateness of your Content. Sanolume does not review, validate, or endorse user Content. You represent and warrant that you have all necessary rights and permissions to use, upload, and transmit your Content through the Services.

14. Intellectual Property

14.1 Sanolume’s IP

All rights, title, and interest in and to the Services, including all software, algorithms, interfaces, designs, documentation, logos, trademarks, trade dress, and other intellectual property, are and remain the exclusive property of Sanolume. These Terms grant you a limited, non-exclusive, non-transferable, revocable license to use the Services in accordance with these Terms. You may not copy, modify, distribute, sell, or lease any part of the Services.

14.2 Trademarks

“Sanolume,” “Sanolume Sign,” “Physician Orders,” the Sanolume logo, and other product and service names are trademarks or service marks of Sanolume. You may not use these marks without our prior written consent. All other trademarks, service marks, and trade names appearing in the Services are the property of their respective owners.

14.3 Copyright

The Services and all associated content (excluding user Content) are protected by copyright laws and international treaty provisions. Unauthorized reproduction, distribution, or creation of derivative works is prohibited.

15. Feedback & Suggestions

If you provide us with feedback, suggestions, ideas, or recommendations regarding the Services (“Feedback”), you grant Sanolume a perpetual, irrevocable, worldwide, royalty-free, fully sublicensable license to use, modify, incorporate, and commercialize such Feedback without any obligation of compensation or attribution to you. You acknowledge that Sanolume may already be developing or may independently develop features or products similar to your Feedback.

16. Third-Party Services

The Services may integrate with or contain links to third-party services, including but not limited to:

• Payment processors (Stripe, Google Play, Apple App Store) for subscription billing
• Cloud infrastructure (Amazon Web Services) for data storage and processing
• Push notification services (Firebase Cloud Messaging) for mobile notifications

Your use of third-party services is governed by their respective terms and privacy policies. Sanolume is not responsible for the availability, accuracy, content, or practices of third-party services. We encourage you to review the terms and privacy policies of any third-party services that you use in connection with the Services.

17. Availability & Support

17.1 Service Availability

We strive to maintain high availability of the Services but do not guarantee uninterrupted or error-free operation. The Services may be temporarily unavailable due to scheduled maintenance, software updates, infrastructure changes, or factors beyond our control (e.g., internet outages, natural disasters, third-party service disruptions).

17.2 Offline Mode

The App is designed to function offline for core features. You acknowledge that certain features (e.g., cloud synchronization, e-signature sending, push notifications) require an active internet connection and will not be available offline.

17.3 Support

We provide customer support through our contact page. We will make commercially reasonable efforts to respond to support requests in a timely manner. Organization subscribers may be eligible for priority support as specified in their subscription plan.

18. Modifications to Services

We reserve the right to modify, update, suspend, or discontinue any part of the Services at any time. For material changes that significantly reduce the functionality of features you are paying for, we will provide at least thirty (30) days’ notice. If you do not agree with such changes, your sole remedy is to cancel your Subscription. Continued use of the Services after changes take effect constitutes acceptance of the modified Services.

19. Confidentiality

Each party agrees to maintain the confidentiality of the other party’s Confidential Information and not to disclose it to any third party except as necessary to perform obligations under these Terms. “Confidential Information” includes, but is not limited to, business plans, pricing, technical information, customer data, and any information designated as confidential by the disclosing party. Confidential Information does not include information that: (a) is or becomes publicly available without breach of these Terms; (b) was known to the receiving party prior to disclosure; (c) is independently developed by the receiving party; or (d) is disclosed with the written consent of the disclosing party.

20. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

Without limiting the foregoing, Sanolume expressly disclaims all warranties, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
• Warranties regarding accuracy of medication information, clinical data references, or any content provided through the Services
• Warranties regarding availability — that the Services will be uninterrupted, timely, secure, or error-free
• Warranties regarding results — that the Services will meet your specific requirements or produce specific clinical outcomes
• Warranties regarding third-party services — that third-party integrations will function without interruption
• Warranties regarding legal sufficiency of electronic signatures in any particular jurisdiction or for any specific document type

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you. In such cases, our warranties are limited to the minimum extent permitted by applicable law.

21. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

21.1 Exclusion of Consequential Damages

IN NO EVENT SHALL SANOLUME, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF SANOLUME HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

21.2 Cap on Liability

SANOLUME’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO SANOLUME IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00 USD).

21.3 Specific Exclusions

Without limiting the foregoing, Sanolume shall not be liable for:

• Clinical outcomes, patient harm, or adverse events arising from the use of orders or documents generated through the Services
• Errors or omissions in medication information, dosages, or clinical references
• Data loss resulting from device failure, theft, or destruction if the data has not been synchronized to our cloud services
• Actions taken by third parties (e.g., Signers, physicians, or other healthcare providers)
• Regulatory penalties or fines imposed on you for non-compliance with applicable laws
• Losses resulting from unauthorized access to your account caused by your failure to maintain account security

21.4 Jurisdictional Limitations

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitations may not apply to you. In such jurisdictions, our liability is limited to the maximum extent permitted by law. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

22. Indemnification

You agree to indemnify, defend, and hold harmless Sanolume, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:

• Your use of the Services
• Your Content
• Your violation of these Terms
• Your violation of any applicable law, regulation, or professional standard
• Your negligence or willful misconduct in the delivery of healthcare services
• Any claim by a third party (including patients, Signers, or regulatory authorities) related to your use of the Services
• Any breach of your representations or warranties under these Terms

Sanolume will promptly notify you of any claim subject to indemnification and will provide reasonable cooperation in the defense of such claim, at your expense. Sanolume reserves the right to assume exclusive defense and control of any matter subject to indemnification by you.

23. Dispute Resolution & Arbitration

23.1 Informal Resolution

Before initiating formal dispute resolution, you agree to first contact us at legal@sanolume.com and attempt to resolve the dispute informally for at least thirty (30) days. Most disputes can be resolved quickly and amicably through informal communication.

23.2 Binding Arbitration

If a dispute cannot be resolved informally, you and Sanolume agree to resolve any claims relating to these Terms or the Services through final and binding individual arbitration, rather than in court. Arbitration shall be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules (or Commercial Arbitration Rules for Organization accounts). The arbitration shall be conducted by a single arbitrator in the English language.

23.3 Arbitration Location

Arbitration shall take place in the State of Texas, or at a mutually agreed location, or remotely via videoconference. For claims under $10,000, arbitration may be conducted entirely on the basis of written submissions, unless either party requests an in-person or video hearing.

23.4 Class Action Waiver

YOU AND SANOLUME AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, REPRESENTATIVE, PRIVATE ATTORNEY GENERAL, OR CONSOLIDATED ACTION OR PROCEEDING. The arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of representative or class proceeding.

23.5 Exceptions

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights. Additionally, claims within the jurisdiction of a small claims court may be brought in such court instead of arbitration.

23.6 Arbitration Fees

If the arbitrator finds that your claim is not frivolous, Sanolume will pay all AAA filing, administration, and arbitrator fees for claims under $75,000. For claims over $75,000, fees are allocated as provided by the AAA Rules. Each party bears its own attorneys’ fees unless the arbitrator awards fees to the prevailing party.

23.7 Opt-Out

You may opt out of this arbitration agreement by sending written notice to legal@sanolume.com within thirty (30) days of first accepting these Terms. Your notice must include your full name, email address associated with your account, and a clear statement that you wish to opt out of arbitration. If you opt out, you and Sanolume agree to resolve disputes exclusively in the courts specified in Section 24.

24. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. To the extent that litigation is permitted (see Section 23), you and Sanolume consent to the exclusive jurisdiction and venue of the state and federal courts located in Texas for any disputes arising out of or relating to these Terms or the Services.

The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

25. Termination

25.1 Termination by You

You may terminate your account at any time by contacting us or through your account settings. Termination of a paid Subscription takes effect at the end of the current billing period; you retain access to premium features until then.

25.2 Termination by Sanolume

We may suspend or terminate your access to the Services, in whole or in part, immediately and without prior notice if:

• You materially breach these Terms
• You violate the Acceptable Use Policy (Section 12)
• Your use of the Services poses a security risk to us or other users
• We are required to do so by law or legal process
• Your payment is overdue by more than thirty (30) days

For non-urgent violations, we will make reasonable efforts to provide notice and an opportunity to cure before termination.

25.3 Termination of Free Accounts

We may terminate free-tier accounts that have been inactive (no login or data creation) for twelve (12) consecutive months, after providing at least thirty (30) days’ notice to your registered email address.

26. Effect of Termination

Upon termination of your account:

• Your right to access and use the Services immediately ceases (or at the end of the billing period for Subscription cancellations)
• We will make your Content available for export for a period of thirty (30) days following termination, unless termination is due to a material breach or legal requirement
• After the export period, we will delete your Content from our active systems, subject to our data retention obligations (see our Privacy Policy)
• Data that has been included in audit logs will be retained as required by law (minimum six years under HIPAA)
• Provisions that by their nature should survive termination will survive, including Sections 9, 13.1, 14, 15, 19, 20, 21, 22, 23, 24, and 26

27. Export Compliance

You agree not to export or re-export the Services or any related technical data to any country, entity, or person prohibited by applicable export control laws, including the U.S. Export Administration Regulations (EAR) and the Office of Foreign Assets Control (OFAC) sanctions programs. You represent and warrant that you are not located in, under the control of, or a national or resident of any restricted country or on any restricted party list.

28. Notices

We may provide notices to you by: (a) posting on the Website; (b) sending an email to the address associated with your account; or (c) sending a push notification through the App. Notices are deemed received when posted (for Website notices), when sent (for email, provided no bounce-back is received), or when delivered (for push notifications). You are responsible for keeping your email address current.

Notices to Sanolume must be sent to legal@sanolume.com and are deemed received when actually received by us.

29. General Provisions

29.1 Entire Agreement

These Terms, together with our Privacy Policy and any applicable BAA, constitute the entire agreement between you and Sanolume regarding the Services and supersede all prior agreements, understandings, and representations.

29.2 Modifications to Terms

We reserve the right to modify these Terms at any time. For material changes, we will provide at least thirty (30) days’ notice before the new terms take effect. We will indicate the date of the last update at the top of these Terms. Your continued use of the Services after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Services and may request deletion of your account.

29.3 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties’ original intent.

29.4 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of Sanolume.

29.5 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. Sanolume may assign its rights and obligations under these Terms in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets, without your consent.

29.6 Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, riots, government actions, power failures, internet outages, or third-party service disruptions. The affected party will make reasonable efforts to mitigate the impact and resume performance as soon as practicable.

29.7 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights. Nothing in these Terms is intended to confer any rights or remedies on any person or entity other than the parties to these Terms.

29.8 Headings

The section headings in these Terms are for convenience only and have no legal or contractual effect.

29.9 Relationship of Parties

Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and Sanolume. Neither party has the authority to bind or obligate the other.

30. Contact Us

If you have questions about these Terms of Service, please contact us:

For security concerns: security@sanolume.com

For privacy inquiries: privacy@sanolume.com